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Posted August 8, 2019

The Power of Continuous Improvement: Superior Products, Service and Culture

By: Renae Anlair, HR Manager | Posted in:

For more than 30 years, Transition Networks has maintained a strong focus on delivering high-quality solutions, while continually evolving products and improving services for our customers.

A key factor in our company’s continued ability to deliver on this commitment is the successful implementation of Lean Six Sigma.

In 2016, Transition Networks embraced a corporate Lean Six Sigma initiative. Lean Six Sigma combines two methods, Lean and Six Sigma, each with a focus on improving organizational processes. Lean is a method of team collaboration to reduce eight different forms of waste: defects, over-production, waiting, non-utilized talent, transportation, inventory, motion and extra processing.

Six Sigma uses a data-driven strategy for determining improvements via the DMAIC (Define, Measure, Analyze, Improve and Control) process. Lean Six Sigma is a fact based approach that results in quality improvements that last and are driven by the active participation of employees. Our program started with over 40 employees trained as Lean Six Sigma Yellow Belts. The training for this is belt-based, much like judo or karate, beginning with white belt and ending with black belt.

This collaborative methodology not only improves our company culture, it has also been instrumental in helping us achieve a 99.5% customer acceptance rating on our products and a 9.23 out of 10 Net Promoter Score, an index which measures customer experience and loyalty.

At Transition Networks, our program is focused on all areas of the organization, with a goal of ongoing employee development to ensure continued success in delivering exceptional customer service, high quality products and innovation.  When employees are part of the solution, they are empowered to contribute ideas and encouraged to participate in initiatives to help us improve. Through our Lean Six Sigma journey, we’ve seen how participation fosters energy and passion throughout the organization resulting in a strong corporate culture.

In 2018, David Allton, Transition Networks’ VP of International Sales was certified as a Lean Six Sigma Black Belt, after an extensive training over a period of three months.

He sees numerous benefits to his training for himself and Transition Networks. “I love analyzing data – I thrive on constant adjustment to improve our operational performance,” said Allton. “I believe the Lean Six Sigma program helps Transition Networks’ employees be open about the challenges that they face, but also be part of the solution, creating a more open and positive working environment.”

Transition Networks has trained all employees to be Lean Six Sigma White Belt certified and many have gone on to get their yellow, green and black belt certifications. Our guiding values call us to create quality products, provide spectacular customer service and embrace continuous innovation. Transition Networks’ investment in Lean Six Sigma helps us achieve these goals on a daily basis and determine improvements to strengthen our future.

For more information on Transition Networks’ corporate values and its commitment to quality, performance and pricing, visit our Vision and Values page.

I’ve used Transition Networks’ products in my customer installations for years. I’ve always found their products, customer service, sales, and tech support to be top-notch. I wouldn’t even consider using another brand.

Senior Project Manager at IT Solutions Provider

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