Duties & Responsibilities:

• Serve as point of contact for customers.
• Resolve customer problems, respond to customer requests.
• Responsible for sales order entry and expediting.
• Coordinate the order process with the rest of the company departments, especially accounting, shipping and manufacturing
• Generate internal work orders for conversion purposes for international and domestic shipments.
• Support sales calls for product availability and pricing.
• Generate invoices to customers who need reprints of invoices.
• Support the shipping department in processing shipments, moving inventory, customs, documentation, FedEx, and UPS shipments.
• Log incoming CRA’s for stock rotations and order errors (customer service, shipping, and customer).
• Generate shipping orders for all CRA shipments and order error replacements.
• Communicate on a daily basis with customer regarding order transactions and status.
• Back up for receptionist.

Nature and Scope:

• Typically reports to Customer Support Manager.
• No direct responsibilty for supervising others.

Environmental Job Requirements:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Knowledge, Skills, Abilities and Competencies:

• Thorough understanding of order management and customer service activities.
• Good analytical and problem solving skills.
• Knowledge of shipping processes and requirements (domestic and international).
• Fluent with MS Office Windows applications.
• Demonstrated history of success with customer relations.
• Strong ability to multi-task and handle competing priorities at once.
• Strong ability to work well with others in a team atmosphere.
• Keen attention to detail.
• Fluent oral and written English communication skills

Minimum Qualifications:

• Must be eighteen years of age or older
• Education Required: High school diploma or GED
• Years of Relevant Work Experience: 2
• Physical Job Requirements: Work is fast paced and repetitive in nature; constant phone and computer keying. Work is sedentary with ample opportunity to move about the office. Ability to speak/hear clearly in person and on the telephone. Ability to use computer key board and mouse.

Preferred Qualifications:

• Technical degree or Bachelor's degree
• Foreign language skills

If you are interested in applying for this position, please send your resume via:

• email: hr@transition.com or
• fax: 952-941-2322 or
• mail: Transition Networks, Inc.
  Attn: Human Resources
  10900 Red Circle Drive
  Minnetonka, MN 55343 USA